Frequently Asked Questions

What happens when a concern is reported through the Helpline?

Concerns reported through the Helpline are received by a third party. Partners speak with a trained specialist by phone regarding their questions or concerns or complete a customized Web form online. The report is forwarded to an Ethics & Compliance partner who works with the appropriate party or department for investigation and any appropriate action.

Please be aware that information provided to Ethics & Compliance is directed to the United States. Every reasonable effort will be made to protect the security of any personal data collected and to avoid unauthorized use or disclosure of such data.

May I contact the Helpline anonymously?

Yes. You will be given a unique report number, which will allow you to anonymously check on the status of your report. Concerns reported to the Helpline are not traced and are handled in a confidential manner.

We encourage partners to provide their names and contact information because reports in which those details are not provided can be more difficult to investigate. Starbucks cannot guarantee your anonymity if you identify yourself or give information from which you can be identified, but we will take every reasonable precaution to assure that the partner’s identity remains as confidential as possible.

Can I be retaliated against or victimized for using the Helpline?

Starbucks does not tolerate retaliation against or the victimization of any partner who raises concerns or questions regarding a potential violation of Starbucks policy that he or she reasonably believes to have occurred.

Starbucks Anti-Retaliation Standard

Who may I contact for more information or to obtain policies?

Contact your local Partner Resources representative or Ethics & Compliance via email at EthicsAndCompliance@Starbucks.com.